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مراقبت از مشتریان شما!

Whether you work for a large or small company, every dollar spent on marketing should count. That means utilizing what is readily available and using the right tools to be productive.

In 2010, Telaeris started using a marketing automation tool called Infusionsoft which we talked about در این پست. Our goal with Infusionsoft was simple at the time. Turn website visitors into customers. The formula was straightforward. Provide useful content to the email inboxes of our potential customers on a regular basis. In this way we were “nurturing” our customers, so when a genuine need arises, our company and products would be top-of-mind.

قیف بازاریابی
جریان مشتری کامل

And it worked. One of our favorite stories was when a customer called to order our برنامه Inventory XPressTools. He raved about the e-mails he received from our employee “Liz” and recommended we give her a raise. The funny thing was “Liz” had left the company some months earlier, but this customer was still on her campaign. It was so well done, that he was unaware that it was from the system. The power of the consistent followup was clear and powerful.

But our goal for Infusionsoft was اتوماسیون بازاریابی - نه فقط ایمیل پرورش. ما در آن حضور داشتیم کنفرانس Infusionbox ICON and engaged with one of their paid experts for 6 months. We had committed significantly to the goal of being able to automate our marketing processes. While we received some useful information, neither paid the dividends we needed.

علاوه بر این، پلت فرم Infusionsoft تعدادی از نقاط درد واقعی را داشت:

  1. Complicated – new users need significant help to get started.
  2. گران قیمت - حتی برای سیستم پایه.
  3. ویژگی ها - فقط در هزینه های اضافی در دسترس است.
  4. Integration – available from paid partners.
  5. Advice – required paid “experts”.
  6. خدمات مشتری - آهسته یا غیر موجود.

And even the parts that did work for us caused problems, such as when we needed to set up an email campaign for a trade show. Instead of our team focusing to create great content and marketing collateral, they would waste significant time fighting the vagaries of Infusionsoft.

در اواخر 2015، یک پست الکترونیکی با یک ویدیو صاف دریافت کردیم.

We liked the video form so much that we stole their approach to create our جمع آوری ویدیو. بازاریابی آنها بازاریابی ما را به ارمغان آورد - تقلید بودن، شایسته ترین شکل از مهربانی است.

But their message was also timely. After not receiving answers to our support requests multiple times from Infusionsoft, we realized we needed to

آرم قطره

try something else. We enrolled in Drip’s free three week trial and here is what we found:

  1. بدون هزینه نصب
  2. وارد کردن مخاطبین به قطره سریع و بدون درد بود
  3. بدون آموزش و یا مشاوران پرداخت نشده مورد نیاز بود.
  4. پاسخ های سریع از تیم پشتیبانی مشتریان خود.
  5. آسان ویژگی های API وب از راه دور.
  6. داشبورد عالی
  7. کمتر از نیمی از آنچه ما برای Infusionsoft پرداخت می کردیم.

Within 1 week we moved all of our campaigns to the Drip platform and migrated all of our web forms into our website running on WordPress. As an unexpected bonus, we found that we were able to import our customer lists into Drip for broadcast purposes, allowing us to send out our newsletter at no additional cost. This allows us to keep our MailChimp account with a smaller total list count, allowing us to drop a payment tier with them as well.

So is Drip for you? Maybe.

قطره یک ابزار متمرکز برای مشتری پرورش است.

این به عنوان یک CRM ساخته نشده است (ما از خودمان استفاده می کنیم!).
It isn’t meant for sending unsolicited emails (MailChimp برای این عالی است).

But for us it did exactly what we needed – Drip Marketing. After a month, we are continuing to enjoy its simplicity and functionality.

جالب توجه است، ما احتمالا تنها با Infusionsoft باقی خواهیم ماند، هزینه های بالاتری را پرداخت می کند، had they been responsive. After not receiving responses to requests for a phone call for over a month – it was time to make a change. Below you can see our modification to their “perfect customer flow” which shows what they forgot. Your existing customers are your most important customers.

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تحویل - رضایت - تکرار

Infusionsoft does a great number of things and I personally know people who are making it sing. But without having a certified expert on staff, I’m not sure how well it maps to small businesses these days. Drip has a fabulous laser-like focus for what we needed at a great price.

اگر ابزارهایی وجود دارد که برای شما کار می کنند، با ارسال نظرات آنها را بفرستید!

* ما به هیچ وجه توسط Drip برای این وبلاگ جبران نمی شود!

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تلفن: 858-627-9700
فکس: 858-627-9702
9123 Chesapeake دکتر
سن دیگو، CA 92123